Frequently Asked Questions
Do I have to answer all the questions?
Questions marked with a red asterisk (*) are required.
What if I make a mistake?
If you would like to make a change, prior to submitting the form, you can either navigate back to the page using the “< Prev” and “Next >” buttons. Or if you are on the Review page, click on the underlined field. If you have already submitted the form, then you will need to contact your student’s school, so they can make the changes for you.
I’ve completed the form, now what?
Once you have finished entering your information, click “Submit.” This will send all of the information you’ve entered to the school. If you cannot click on this button, you will need to make sure that you have answered all required questions.
What if I have more than one student in the district? Do I need to do this for each child?
Yes, because you’ll need to provide information that is specific for each child. We recommend that you complete and submit one form and then start another – this will allow you to share selected family information, which saves you time.
I’m not sure how to answer a question. I don’t know what the question is asking.
You can contact your school to ask any general questions about the form.
Help! I’m having technical difficulties.
For technical support, click “Contact Us” from any InfoSnap page, call InfoSnap support at (866) 986-1601 or email firstname.lastname@example.org